Contact

How can we help you?

My baggage has been delayed, what are my rights and can EUclaim help?

If your baggage is delayed, it is best to fill out a PIR form at the airport. This can be obtained from the lost and found office. We also advise you to contact your travel insurance company and the airline you flew with. You can find out how to do this here.

EUclaim does not accept baggage claims.
I have paid for a seat reservation but another aircraft is being used. Can EUclaim claim these costs?

If your seat reservation has been cancelled due to a flight change, please contact the airline. EUclaim does not accept claims for consequential damages.
Our flight is delayed, there is no communication at the airport, can we complain?

You can always complain to the airline. But you can also make a claim for compensation for your lost time. Give us your flight details and we will check if you are eligible for compensation.

Is your question not listed here? You can contact us Monday through Friday.

Our customer service is available from Monday to Friday, from 09:00 to 12:00 and from 13:00 to 16:00.

On Thursday, March 27, our customer service is available from 9:00 AM to 1:00 PM. In the afternoon, we will be closed.

Please note that we are closed on all official public holidays:

EUclaim B.V.
Vossenstraat 6
6811 JL Arnhem
Netherlands